Crew Ride is a digital service for arranging a shared journey. There are no physical goods to ship, return, or replace. Your booking, payment, and any eligible refund are handled through the app.
Before you pay
The app shows the complete amount payable for a ride in Indian rupees (₹/INR) before checkout. Prices vary by ride; there is no single fixed fare. Payment is collected before the journey. If a payment is not successful, the ride is not treated as paid.
If you cancel your seat
You may cancel an eligible booking in the app before the 30-minute cutoff ahead of its scheduled departure, provided the ride has not started and you have not boarded. The app shows the exact deadline and refundable amount before you confirm cancellation.
For an eligible passenger cancellation, Crew Ride requests a full refund of the amount paid. There is no deduction from the passenger’s refund.
Once the displayed deadline has passed, or the ride has started or you have boarded, ordinary self-service cancellation and its related refund are unavailable. If there is an exceptional issue, contact support so it can be reviewed.
If the ride is cancelled by the owner or platform
If the person offering the ride cancels, Crew Ride requests a full refund of any successful payment for that ride. The same full-refund path applies when a payment is captured after a booking or ride has already been cancelled or expired. We may review other platform cancellations or payment exceptions individually.
How a refund reaches you
We aim to initiate an eligible refund within 24 hours after cancellation. Refunds are requested through the original payment provider and normally return to the original payment method. For Zoho Payments, refunds usually take 5–10 business days to reflect in the customer’s bank, according to Zoho’s refund guidance. Actual timing can vary by payment method and bank. Your payment history in the app records the refund status and reference when available.
If a refund has not appeared or the amount looks wrong, use the in-app support option or visit our contact pagewith your ride and payment reference.
Service delivery and returns
Crew Ride provides the digital tools to discover a ride, request a seat, communicate, and pay. The actual journey takes place at the scheduled time between members. A digital carpooling booking is not a shipped product, so shipping, physical returns, and replacements do not apply.