ISHANOVA TECHNOLOGIES PRIVATE LIMITED operates Crew Ride and is responsible for the information handled through the app and this website. We use member information to verify eligibility, connect people on a route, process payments, and support the safety of a ride.
Information we collect
- Account and verification: name, phone number, profile details, student or professional verification information, and documents submitted for review.
- Vehicles and journeys: driving-licence and private vehicle details from members offering seats, planned routes, pickup and drop-off points, ride requests, booking and boarding status, reports, and ride-related messages.
- Payments: payment and refund status, amounts in INR, transaction references, and settlement details needed to record a ride and resolve a payment issue. Payment information is also handled by the payment provider used at checkout.
- Safety and support: emergency contact details you choose to save, incident reports, support messages, and a one-time device location if you choose to provide it with an SOS event.
- Technical information: information needed to run the app and website, such as session, device, and notification information.
How we use it
We use this information to create and secure accounts, check member and vehicle eligibility, match and manage rides, display prices and payment records, facilitate cost-share settlement, send relevant notifications, handle cancellations and refunds, investigate reports, and provide customer support.
Crew Ride does not continuously track or broadcast a member’s live location. An SOS event may include a one-time device location, if available, for that safety event.
Who receives information
We show other ride participants the details needed to evaluate and complete a shared journey, such as a member’s name, approved vehicle details, route, and ride status. Contact details and private ride communications are made available only where the ride relationship and feature require them. We may share relevant information with service providers that support authentication, maps, notifications, hosting, payments, and customer support.
If you trigger an SOS event during an active ride, Crew Ride emails the emergency contacts you saved with relevant ride and vehicle details and the one-time location if available. Authorized staff may review verification documents, safety reports, and transaction records to operate the service. We may also disclose information where required by applicable law or to address a safety concern.
Your choices and requests
You can review and update available profile, vehicle, and emergency contact details in the app. You may contact us to ask about your information, request a correction, or request account or data deletion. Some records may need to be retained for payment, dispute, safety, or legal purposes. We will explain any applicable limitation when responding to your request.
Send privacy, correction, or account-deletion requests to support@ishanova.com. You can also use the contact and support page.
Protection and retention
We use access controls and technical safeguards to protect member information. Verification documents and payment-related records are restricted to people and systems that need them for the service. Retention periods depend on the type of record and the need to operate Crew Ride, manage disputes and payments, and meet applicable requirements. You can contact us to request deletion or ask about a particular record.
Updates to this policy
We may update this policy as Crew Ride’s features or practices change. The current version will be available on this page. For questions or concerns, visit our contact page.